A network error can happen for a few different reasons, and we know how frustrating that can be — especially when you're ready to work out.
This article walks you through the most common fixes. In most cases, the issue is resolved before you reach the final step.
What Is a Network Error?
A network error usually means the app is having trouble syncing with your account or loading content from our servers. You might see an error message, or your workouts might not load (sometimes showing a spinning wheel that won't stop).
This can happen after:
Purchasing a new workout plan
Switching between Wi-Fi and cellular data
A temporary app or connection interruption
Before You Begin
Make sure you're connected to stable Wi-Fi or cellular data. If you're at the gym with a weak signal, try moving closer to a router or switching to mobile data.
Step 1: Close and Reopen the App (Most Common Fix)
If you recently purchased a workout plan and see a network error when trying to open it, this step usually does the trick.
Fully swipe out of the HHF app (don't just minimize it)
Close any other apps running in the background
Reopen the app
Reopening forces the app to re-sync your workout plans to your account, which often resolves the error immediately.
Step 2: Log Out and Log Back In
If restarting the app doesn't work, logging out refreshes your account session.
Open the HHF app
Log out of your account
Log back in using your email and password
Once logged back in, try accessing your plan again.
Step 3: Restart Your Device
Sometimes a full restart clears things up.
Turn your phone or tablet completely off
Wait about 10 seconds
Turn it back on and open the HHF app
Step 4: Delete and Reinstall the App
If the network error still appears, a clean reinstall can resolve cached or corrupted app data.
Delete the HHF app from your device
Reinstall it from the App Store or Google Play Store
Log back into your account
Your workouts and purchases are saved to your account — you won't lose anything by reinstalling.
Need to Work Out Now? Try the Browser
While you're troubleshooting, you can access your workouts at trainwith.haileyhappensfitness.com. Use the same email and password you normally use in the app.
Still Seeing the Error?
If none of the steps above resolve the issue, please reach out — we're happy to help.
Contact us:
Email: [email protected]
Chat: Click the chat icon in the app or on our website
When you reach out, it helps to include:
A brief description of what you're trying to access
When the error appears
The device you're using (iPhone or Android)
We'll get you back to your workouts 💪