Having trouble watching videos in the app? The solution depends on what type of video you're trying to watch.
Exercise Videos (During Workouts)
First, check this:
Are you actively logging a workout, or just viewing a plan?
Videos only play when you're in Logging Mode. If you're browsing a program to preview exercises, videos won't work yet.
Here's how to start logging:
On the app:
Open your calendar/home screen
Tap on today's date
Tap the workout shown at the bottom of the screen to start logging
You'll see a workout timer in the top-left corner when you're in Logging Mode
On the browser:
Go to your Journal (calendar)
Click on the workout date
Click "Log This Workout"
Once you see the workout timer, you're in Logging Mode and videos should play.
Not sure how to start logging workouts? See How to log a workout.
If you're already logging a workout and videos still won't play:
Try these steps in order:
Tap on the video and press Play to make sure it's in Play mode
Check that you're in Logging Mode rather than Viewing Mode - look for the workout timer in the top-left corner of the screen
Confirm you're connected to stable Wi-Fi - videos need a reliable internet connection
Close the app completely, then log out and log back in (this refreshes your session in case it has expired)
Delete and reinstall the app (this ensures you're using the most updated version and removes any corrupted files)
If the video plays after these steps, you're all set!
Resource Videos (Courses, Nutrition Content, Zoom Recordings)
Having trouble watching resource videos from courses or groups?
Here's what works best:
Log into the browser version at trainwith.haileyhappensfitness.com to view resource videos. The browser experience is more reliable for this type of content
Make sure you're logged into your HHF account with the email you used to purchase
Check your internet connection is stable
If you can see and play the video in your browser, you're good to go!
Still having issues?
If video problems persist after trying these steps, contact [email protected] and include:
The specific video you're trying to access
A screenshot or screen recording showing the issue
This helps us troubleshoot more efficiently and get you back to your workout faster.