Refund Policy:
Workout Plans, Courses, or Challenges
We offer a refund ONLY within 24 hours of purchase of a workout plan, course, or challenge, less a 10% processing fee.
We will process exchanges for items of equal or higher value if you request them within 14 days of your purchase. If the refund window has passed, exchanges offer flexibility to select a plan better aligned with your fitness goals. If you're unsure about which plan suits you best, consider consulting our program guide for assistance.
FIT HAPPENS Memberships
We do not offer refunds on our FIT HAPPENS memberships, but we do offer a trial period so you can TRY before you PAY.
When you cancel your subscription between billing periods, you will continue to have access until the end of the current subscription period and you will not be charged during the next billing cycle. This means you retain full access to all workouts and fitness plans until your paid period expires. For example, if your membership is billed annually and you cancel after one year has started, you can continue using all workout resources until your current billing period ends.
Important
Before cancelling, we recommend verifying your billing date to understand exactly how long you'll have continued access. This ensures you can properly plan your fitness schedule and maximize your remaining subscription period.
To request a refund or exchange, send an email to us at [email protected].
Additional Return Policy Language:
Return Policy for Hailey Happens Fitness
We want you to be completely satisfied with your purchase of Hailey Happens Fitness workout plans, courses, challenges and membership subscriptions. Please read our return policy below:
If you experience technical difficulties or issues with the service, please contact our customer support for assistance. We strive to resolve any issues promptly and to your satisfaction.
If a refund is issued, it will typically be processed using the same method of payment used for the original purchase and will incur a 10% processing fee.- Once a refund request is submitted and approved, the team processes the refund promptly.
Refunds are issued to the original payment method and should reflect in your account typically within 1-2 days after processing.
Processing time can vary depending on your bank or financial institution. Customers are encouraged to check with their bank if a refund does not appear within a few days.
Refund Processing and Timeline
Refund processing at Hailey Happens Fitness follows a structured and transparent approach designed to keep customers informed: Steps of Refund Process:
Refund Request and Approval: Once your refund request is received, it undergoes an approval process to ensure it complies with the refund policy.
Issuing the Refund: Approved refunds will be processed promptly to the original method of payment.
Timelines for Refund Completion:
Refunds generally take 1-2 days to reflect in your account after processing, but delays may occur depending on banking institutions.
In case of delays, customers are advised to contact their bank for updates.
Modification of Terms:
We reserve the right to modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying customers.
Compliance with Applicable Laws:
Our return policy is subject to all applicable laws and regulations governing refunds and cancellations.
By purchasing from or subscribing to Hailey Happens Fitness you acknowledge that you have read, understood, and agreed to this return policy. If you have any questions or require further clarification, please do not hesitate to contact us.
We appreciate your business and strive to provide an exceptional experience. We want you to be completely satisfied with your purchase. Our support team can answer any questions you might have with the app or exercises in the purchased program. We encourage customers to familiarize themselves with our refund and exchange policies at the time of purchase to make informed decisions about their fitness journey.
Price Adjustments
We run sales on our Signature workout plans in late March and mid-August. If you purchased one of these plans 14 days prior to the plan going on sale and want to request a price adjustment, upon your request, we will issue you an ACCOUNT CREDIT for the price difference. Send us an email at [email protected] to request the account credit.