⏱️ Estimated Time to Read: 15minutes
Steps to Cancel a Recurring Package:
Access the Client Account:
Navigate to the client’s profile.
Open Payment Details:
Click on the Payment Details tab.
Manage Subscriptions:
In the Subscriptions section, you’ll find:
A Cancel icon to end the subscription.
A Pause icon to temporarily halt the subscription.
Choose the Appropriate Cancellation Option
Cancel Immediately:
Ends the package and any scheduled billing right away.
The client will not be charged further.
Cancel on Date:
Select a specific date to end the package.
No charges will occur after this date.
Cancel at Period End:
Ends billing at the end of the current subscription period.
The client can continue using the package until the subscription expires.
Cancel Immediately:
Ends the package and any scheduled billing right away.
The client will not be charged further.
2. Cancel on Date:
Select a specific date to end the package.
No charges will occur after this date.
3. Cancel at Period End:
Ends billing at the end of the current subscription period.
The client can continue using the package until the subscription expires.
You can watch the tutorial/demonstration here:
Steps to Pause a Package or Session:
Access the Client Account:
Navigate to the client’s profile.
Open Payment Details:
Click on the Payment Details tab.
Manage Subscriptions:
In the Subscriptions section, you’ll find:
A Cancel icon to end the subscription.
A Pause icon to temporarily halt the subscription.
Choose the Appropriate Pausing Option
Pause Immediately:
Pauses the package and any scheduled billing right away.
The client will not be charged until unpaused, or the resume date is specified. You have the option to pause indefinitely if the resume date is unknown
Pause on Specific Date:
Select a specific date to being the pause of the package.
No charges will occur after the package has been paused until the resume date is specified
Resume Subscription Date:
Ends pause at a specified date. Can be left as indefinite if the resume date is unknown
Freeze/Unfreeze Account
If you select the check box to automatically freeze a pause account, the client will not be able to sign in or access their account or any of their programs until the subscription is unpaused.
You can watch the tutorial/demonstration here:
Additional Resources
Understanding the Monthly Package Billing Cycle – Learn more about the monthly billing cycle.
Understanding the Cancellation and No Show Policy - Learn more about the cancellation and no show policy.